Data depletion, billing woes top 413,587 telecom complaints by subscribers in H1

By Sola Olusola NIGERIA’s telecom sector is facing a staggering crisis, with 413,587 consumer complaints recorded in the first half of 2026 alone. The sheer volume of grievances, ranging from poor network quality to billing disputes, underscores the depth of frustration among subscribers and exposes systemic failures in service delivery. The complaints, compiled by... Read More

Subscribers lament as Nigeria’s 5G network delivers poorly

By Favour Unukaso NIGERIA’s mobile operators are facing a storm of consumer anger as frustration mounts over rising tariffs, patchy 5G coverage, and a widening gap between promises and reality. Despite billions poured into infrastructure, users say they are paying more for services that still fail to deliver consistent speed or reliability. Fresh data... Read More

Subscribers to lose unused airtime after prolonged inactivity on telephone line

By Favour Unukaso GOING forward, telephone subscribers will be made to lose unused credit on their telephone lines after prolonged inactivity. This is according to a proposed framework, which was subjected to discussions on Tuesday. Subscribers have within 12 months to claim every unused airtime, or they risk losing it. Indeed, at the virtual... Read More

Nigeria’s active telephone lines hit 222m as telcos share 25.1m subscribers in 2022

    By Staff Reporter TELECOMS operators in Nigeria added some 25.1 million telephone lines to the country’s network in 2022, statistics from the Nigerian Communications Commission (NCC) have revealed. These 25.1million included new lines that were activated and those who were reactivated after they were barred due to their non-compliance with the NIN-SIM... Read More